Frequently Asked Questions
What is the return policy?
We want every customer to be totally satisfied with their purchase, so exchanges & returns are permitted within 7 days of delivery.
All garments must be in original condition.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you need to exchange or return the item(s), send us an email directly at contact@nikolai-lang.com or go to the contact form showed in the footer navigation.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We typically have all of our garments on hand, so we aim to dispatch on the next working day after an order is placed.
Once your order has been shipped, you will receive an email with further information. Delivery times will vary depending on your location.
Where are your products manufactured?
Current production locations: Italy, Portugal, Mongolia, Japan, UK, and Lithuania.
The specific manufacturing location of each garment is chosen to align with the our partners' production specialities.
We choose to solely develop our garments within illustrious production locations in order to ensure ethical practice and superior development.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.